Shipping and Returns

Many clients we have need a template or starting point for their returns, shipping, and refund policy. In fact most credit card processors will not approve your credit card gateway application without having these policies. Rather than make you try and copy one from Amazon.com or make one from scratch, we have come up with a reusable template that you are free to copy and use on your web site. Just make sure to customize it with your information.

Suggestion: It is wise to charge a restocking/processing fee on returns because first of call you had to pay a processing fee on the credit card transaction. Secondly, it takes time, effort, and paperwork to process returns.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

• Please email info@yourstore.com to request a refund and we will assign you a tracking #.
• Mail your returned item to:
  YourStore Name
  Returns Department Tracking #
  123 Your Store Road
  Store City, Store State Store Zip Code
• Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items can not be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order
YourStore Name
Returns Department Tracking #
123 Your Store Road
Store City, Store State Store Zip Code

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers
We use the following carriers to deliver our orders:

• USPS
• UPS
• FedEx
• DHL

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.